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Dray &
Associates, Inc., Services
Contents of this page:
Services
Recent Projects
Services we offer
Dray &
Associates provides a broad spectrum of human factors and user-centered
design consultation to help our clients make sure their products
and systems succeed.
Clients differ
and their needs differ, so we tailor our approach to these needs.
We are not "purists" committed to any one methodology,
but adapt the method to suit our clients' needs and circumstances.
We provide
services in the following areas:
Usability
evaluation of hardware, software, and websites
Contextual
or naturalistic usability studies and field trials
Ethnographic
user and usage studies
International
studies of all types
Expert interface
evaluation
Design consultation
Courses on
user-centered design, structured observation, and usability
Customized
training, tailored to client's current projects
Recent Dray & Associates, Inc. Projects
Dray &
Associates, Inc. provides Human Factors services to clients in
a wide range of industries. Central to our services is the ability
to rapidly grasp the goals and design challenges of a particular
technology, web site, or product, and to work with the team to
zero in on the needs of the user. A sampling of some recent projects
gives a sense of our breadth:
Usability
evaluation of software downloading process, conducted in Mexico
City and Sao Paulo
International
ethnographic studies of users of large corporate web sites conducted
in South America, Central America, Asia, Europe, and US.
Usability
study in Japan of mobile phone internet access
Usability
evaluation of localized corporate web site carried out in Hong Kong
Expert evaluation
of a web-based career-planning tool
Iterative
usability evaluations of a retail e-commerce site
Nationwide
ethnographic user research to support redesign of web-based college
planning tool
User testing
and evaluation of web-based tool providing technical support to
IT professionals
Large-scale
longitudinal naturalistic field trials of new computer technology,
conducted for three iterations of the prototype design
Evaluation
of medical informatics system
Usability
evaluation of building control systems
Usability
evaluation of voice interface
Evaluation
of and design consultation for browser-based application for management
of the product development process
Expert evaluation
of intra-net system for tracking personnel data from worldwide sites
of global company
Interface
evaluation, design consultation, and user testing of an integrated
identification/personnel database system
User-centered
design of a digital camera interface (hardware and software driver)
including design and testing in US and Europe
Ethnographic
studies of user populations in the US, Europe, and Asia to guide
early development of a variety of products and web sites
User testing
of an advanced scientific instrument in the US and Japan
European and
Asian testing and redesign of a computer peripheral
Nationwide
ethnographic study of internet business and government "techno-pioneers,"
to identify related technology needs
Training in
User-Centered Design methods delivered in the US, Canada, Denmark,
Sweden, Finland, South Africa, and the UK.
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